Tessa Goh

UI/UX Designer, Manager → Assistant Vice President  ·  Singapore

• Design and streamline internal banking platforms, elevating operational efficiency of regional teams across personal and corporate banking functions
• Lead remote design collaboration with cross-functional stakeholders across Singapore, Malaysia and China
• Supervised and onboarded juniors and rotating graduate associates, providing mentorship and design guidance
• Championed design iterations based on user feedback loops
• Authored and maintained structured design documentation to ensure visual and functional consistency across product lines
• Contributing to the development of an enterprise design system

UX Architect → Senior UX Architect  ·  Singapore

• Co-led design of a military operations platform through two major product launches
• Collaborated cross-functionally in a project team of 20+ engineers, product managers and military stakeholders
• Conducted user interviews, field studies, contextual inquiries and workshops with army personnel to identify key design opportunities
• Led usability testings to drive iteration
• Redesigned workflows that resulted in ~90% reduction in processing time
• Improved usability rating by 13.6% following UX overhaul efforts

UI/UX Intern  ·  Singapore

• Collaborated with product management and engineering to define the design vision for an AI-powered marketing insights application
• Created user flow diagrams, information architecture and wireframes